Setting up your email hosted by “The Online Marketer”

  1. The difference between IMAP and POP mail

If you are using Online Marketer Mail and are setting up your email software (e.g., Outlook, Mac Mail, Entourage), you must indicate how you want to receive email using an IMAP or POP connection IMAP is quickly becoming the preferred method, since it gives you complete access to all email and all email folders, from multiple computers or mobile devices. Let’s take a look below to learn more about the differences between IMAP & POP:

IMAP

When checking your email with an IMAP connection, you are accessing and managing your email directly from the email server. Some the features included are below:

  • Access – Since the emails are stored on the email server, you can access and manage your email and email folders from multiple computers or mobile devices.
  • Storage – If you have limited online storage space, you may need to delete some emails periodically to avoid exceeding your storage capacity.
  • Backup – Email is automatically backed up every evening; so, if you accidentally delete an email, your email administrator can retrieve it, even up to 14 days later.
  • Internet Connection – If you do not have an Internet connection, you cannot access your email.

Note: By default, email clients store your sent, draft, and trash email on your computer, rather than storing it on the email server (as it should with an IMAP connection). You may need to map your email folders within your email client.

 

 

POP

When you check your email with a POP connection, new email messages are downloaded to your computer and are then deleted from the email server. Some the features included are below:

  • Access – Since your email is stored on your computer, you must be at your computer to access your email.
  • Storage – You don’t need to worry about running out of online storage space. Since you’re downloading your emails to your computer, you can keep as many emails as your computer can store.
  • Backup – You should implement an effective backup system for your computer, in case you need to retrieve lost or deleted emails.
  • Internet Connection – You will need an Internet connection to download email, but you can view your downloaded email offline (i.e., without an Internet connection).

 

  1. Step by step guide for: (OUTLOOK 2010, OUTLOOK EXPRESS, IPAD/IPHONES, SAMSUNG GALAXY PHONES & TABLETS)

Setting Up Online Marketer Mail with Outlook 2010

The following article below will demonstrate how to setup your Online Marketer Mail account with Outlook 2010. Let’s take a look at the steps below to get you going:

  1. Let’s go ahead and open up Outlook, select Tools, Account Settings on the Email tab, and then click the New button.

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2. If prompted, be sure that the Microsoft Exchange, POP3, IMAP, or HTTP box is checked, and click the Next button. Select the Manually configure server settings or additional server types check box and click the Next button.

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3. Be sure that the Internet E-mail radio button is selected, and click the Next button and enter in the following information in the fields provided:

 

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  • Your Name – This is the name that will appear in the From field of messages you send.
  • E-mail Address – Enter in your entire email address (e.g. myname@mydomain.com).
  • Account Type – Select IMAP from the drop-down menu.
  • Incoming mail server – Enter the following: secure.emailsrvr.com
  • Outgoing mail server (SMTP) – Enter in the following: secure.emailsrvr.com
  • User Name – Enter in your entire email address (e.g. myname@mydomain.com).
  • Password – Enter in the password for the account you’re setting up.

4. Click the More Settings button, then click the Outgoing Server tab and select the My outgoing server (SMTP) requires authentication check box. Leave the default setting “Use same settings as my incoming mail

45. Click the Advanced tab, In both of the Use the following type of encrypted connection drop-down menus, select SSL. For the Incoming Server port enters in (993) and in the Outgoing Server port enters in (465).

56. Click the OK button, click the Next button, click the Finish button and then click the Close button. That’s it. You’re all done!

 

Setting Up Online Marketer Mail with Outlook Express

– Set Up IMAP – Outlook® Express

If you would like to learn more about the differences between POP and IMAP, please see the help topic, “POP vs. IMAP.”

For increased security, we recommend that you use our secure (SSL) servers, as detailed below. Note: If your internal system configurations require non-SSL ports, please see the “Email Server Settings” page for our full list of available servers and ports.

To set up Outlook Express for IMAP, perform the following steps:

  • In Outlook Express, select Tools / Accounts.
  • Click the Add button, and select Mail from the resulting menu.

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  • Enter your first and last name. This is the name that will appear in the From field of messages you send.
  • Click the Next button.
  • Enter your entire email address (e.g., myname@mydomain.com).
  • Click the Next button.
  • Click the drop-down menu, and select IMAP.
  • In the Incoming mail (POP3, IMAP, or HTTP) server box, enter the secure server name:secure.emailsrvr.com

In the Outgoing mail (SMTP) server box, enter the secure server name:

secure.emailsrvr.com
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  • Click the Next button.
  • In the Account name box, enter your entire email address (e.g., myname@mydomain.com).
  • In the Password box, enter the password for your email account.
  • If you want Outlook to check for email without prompting you to enter your password, check the Remember password box.
  • Leave the Log on using Secure Password Authentication (SPA) box blank, and click the Next button.
  • Click the Finish button.
  • In the Internet Accounts window, select the email account that you just created, and click the Properties button.
  • Click the Servers tab.
  • The Log on using Secure Password Authentication box should not be checked.
  • Check the My server requires authentication box.
  • Click the Settings button.
  • Be sure that the Use same settings as my incoming mail server button is selected.
  • Click the OK button.
  • Click the Advanced tab.
  • Check the first This server requires a secure connection (SSL) box.
  • In the Outgoing mail (SMTP) box, enter the secure outgoing port: 465.
  • Check the second This server requires a secure connection (SSL) box.

In the Incoming mail (IMAP) box, enter the secure incoming server port: 993

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  • Click the OK button.
  • Click the Close button.

–  Set Up POP – Outlook® Express

If you would like to learn more about the differences between POP and IMAP, please see the help topic, “POP vs. IMAP.”

For increased security, we recommend that you use our secure (SSL) servers, as detailed below. Note: If your internal system configurations require non-SSL ports, please see the “Email Server Settings” page for our full list of available servers and ports.

To set up Outlook Express for POP, perform the following steps:

  1. In Outlook Express, select Tools / Accounts.
  2. Click the Add button, and select Mail from the resulting menu.

 

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  1. Enter your first and last name. This is the name that will appear in the From field of messages you send.
  2. Click the Next button.
  3. Enter your entire email address (e.g., myname@mydomain.com).
  4. Click the Next button.
  5. Click the drop-down menu, and select POP3.
  6. In the Incoming mail (POP3, IMAP, or HTTP) server box, enter the secure server name:secure.emailsrvr.com
  7. In the Outgoing mail (SMTP) server box, enter the secure server name:secure.emailsrvr.com

 

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  1. Click the Next button.
  2. In the Account name box, enter your entire email address (e.g., myname@mydomain.com).
  3. In the Password box, enter the password for your email account.
  4. If you want Outlook to check for email without prompting you to enter your password, check the Remember password box.
  5. Leave the Log on using Secure Password Authentication (SPA) box blank, and click the Next button.
  6. Click the Finish button.
  7. In the Internet Accounts window, select the email account that you just created, and click the Properties button.
  8. Click the Servers tab.
  9. The Log on using Secure Password Authentication box should not be checked.
  10. Check the My server requires authentication box.
  11. Click the Settings button.
  12. Be sure that the Use same settings as my incoming mail server button is selected.
  13. Click the OK button.
  14. Click the Advanced tab.
  15. Check the first This server requires a secure connection (SSL) box.
  16. In the Outgoing mail (SMTP) box, enter the secure outgoing port: 465.
  17. Check the second This server requires a secure connection (SSL) box.
  18. In the Incoming mail (POP3) box, enter the secure incoming server port: 995

 

3b

 

  1. A POP connection typically removes the email messages from the email server after you have downloaded new messages to your computer.  If you would like to leave copies on the server, check the Leave a copy of messages on server box. To avoid exceeding your account’s storage limits, indicate whether the server should delete messages after a certain number of days and/or delete messages when you manually delete them from the Deleted Items folder.
  2. Click the OK button.
  3. Click the Close button.

-Setting Up Mobile Sync For Webmail (iPhone & iPad)

The following article below will get your email account setup with Mobile Sync on your iPhone, iPad, or iPod. Mobile Sync will not only sync your email, but also your contacts and calendar events in real time. Let’s take a look at the following steps below to get you going:

Note: Your iPhone must be a 3G or newer running iOS 4.0 or newer.

Note: Be sure your administrator has assigned you a Mobile Sync License before proceeding.

  1. On the main Home screen, tap the Settings icon on your iPhone.

 

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2. After tapping your Settings icon, you’ll Tap Mail, Contacts, Calendars, Add Account then Microsoft Exchange.

 

3.The Exchange setup screen will open; you’ll then enter the following information:

    • Email – Enter your entire email address (e.g., myname@mydomain.com), using all lowercase letters.
    • Domain – Leave this field blank
    • Username – Enter in your entire email address again.
    • Password – Enter in the password for your email account.
    • Description – Enter a descriptive name for your account (e.g., My Work Account). This description will be visible only to you.

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Note: the device will attempt to verify the account. You may receive an “Unable to Verify Certificate message,” go ahead and Tap the Accept button.

4. Next, tap the Server field, and enter mobilesync.emailsrvr.com in the Server address field. If confirmed, you’ll check marks next to every field.

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5. Tap the ON/OFF buttons to select which information you would like to synchronize and then tap the Save button when finished.

 

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Note: Your iPhone may take a moment to sync all your information depending on how much data you have.

-Setting Up Mobile Sync For Web-mail (Android)

The following article below will get your Online Marketer Mail account setup with Mobile Sync on your Android device. Mobile Sync will allow you to setup your email, contacts and calendar events in real time. Let’s take a look at the following steps below to get you going:

Note: Be sure your admin has assigned you a Webmail Sync License before proceeding.

1. First thing you’ll want to do is select the Settings icon from your device. On the Settings screen, select Accounts & sync.

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2. On the next screen select Add Account and then select Exchange Activesync on the following screen.

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3. Next, enter in your email address and password and then select Next. On the next screen, for the server address enter in mobilesync.emailsrvr.com and for the username enter in your full email address again and select Next

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Note: Depending on what OS of Android you’re running, if you have just the “Domain” as an option, you may leave this field blank. if you have the Domain\username field, enter in your entire email address with a \ (backslash) at the beginning.

4. Your device will then start “Checking Incoming Server Settings” and on the next screen select OK to “Allow it to remotely control some security features of your phone.”

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5. On the following “Accounts Options” screen select all that apply to you. On the next screen, you’ll give your account a descriptive name of your choice and select Done.

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Note: The following “Activate Device Administrator” feature is optional.

 

 3.The table of Settings

 

To customize the settings related to composing an email, do the following:

  1. Click the Settings link, located in the upper right corner of the webmail window.

In the left pane, click Compose Email.

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  • In the Composing section, you can make adjustments to the following:

 

  • Use auto-complete when addressing email—Select the check box if you want webmail to attempt to complete typed names or email addresses with a matching email address from your contact list.
  • Display the Frequent Contacts box—Select the check box if you want to use the Frequent Contacts box, which appears in the Compose Email window.
  • Disable browser’s built-in spell checker—Select the check box if you want to disable your browser’s built-in, automatic spell checker, in preference of webmail’s built in spell checker.
  • Save outgoing email in the Sent folder—Select the check box to save a copy of all outgoing email. Sent email will be stored in the Sent folder.
  • Default font in HTML format—Select a default font for HTML-formatted email.
  • Default font size in HTML format—Select a default font size for HTML-formatted email.
  • Check for a blank subject before sending—Select the check box to receive a warning if you try to send an email with no subject.
  • Check for missing attachments before sending—Select the check box to receive a warning if you meant to send an attachment but did not attach one. Any message that includes a form of the word “attach” but does not have an attachment will activate this alert.
  • Click the Save button.

 

4.COMMON PROBLEMS/SOLUTIONS for USERS

When an error occurs, the Online Marketer Mail Backup Service returns a fault object containing an HTTP error response code that denotes the type of error. In the body of the response, the system returns additional information about the fault.

The following table lists possible fault types with their associated error codes and descriptions.

 

 

 

 

 

 

 

 

 

 

Fault typeAssociated error codeDescription
Bad Request400There was one or more errors in the user request.
Unauthorized401The supplied token is not authorized to access the resources, either it’s expired or invalid.
Forbidden403Access to the requested resource was denied.
Not Found404The back-end services did not find anything matching the Request-URI.
Instance Fault500This is a generic server error and the message contains the reason for the error. This error could wrap several error messages and is a catch all.
Not Implemented501The requested method or resource is not implemented.
Service Unavailable503The Online Marketer Mail Backup Service is not available.

 

The symptoms and solutions for some frequently encountered issues follow.

Backups get corrupted

  • Does your server have a backup agent and did you clone it to create a new backup system? This means that two backup agents exist with the same credentials writing to the same vault.
  • Solution: Ensure the agent on the cloned backup server is re-registered before any backups are run.

Backups get network error

  • Solution: Make sure that your backup server has a connection to both service net and public net. If it is on an isolated network, the backup agent is able to function properly.

Backups sometimes fail

  • This is most commonly caused by either a failure to communicate with Cloud Files, running out of disk space, or a failure to communicate with Cloud Backup.

Sometimes the agent might fail to backup a particular file because of a permissions error. Either the file is in use when the agent attempts to save it or the file in question cannot be read by the agent. Consider permissions when hunting for the root cause of a backup failure.

  • Solution: Make sure that you’re running the latest agent release. After that, attempt to determine the cause of the error, and try the backup or restore again if it is an intermittent error.

Backup or Restore is slow

  • If your backup or restore is encrypted, it can be especially slow. Encryption comes at a cost.

If your system uses Cloud Block Storage as the storage medium, this is known to introduce some slowdowns. Consider whether the benefits of using Cloud Block Storage outweigh the need for faster backups/restores.

  • Solution: Make sure that you’re running the latest agent release. After that, attempt to determine the cause of the error, and try the backup or restore again if it is an intermittent error. We’re always working on making backup more robust.

 

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